Shelter helpline calls increase by 50,000 in a year


The number of calls to Shelter’s helpline has jumped by nearly 50,000 in the space of a year, the charity has reported.

The charity said it received 457,700 calls in the financial year 2014/15 – equating to more than 1,200 calls a day.

Shelter said that one in four (26%) of the calls it answered came from people who faced losing their home within a month.

In total, more than 168,000 people spoke to Shelter’s helpline in 2014/15 and the charity received 48,773 more calls than it had during the previous financial year.

Previous analysis by the charity suggests that more than 100,000 children in Britain will be homeless on Christmas Day, marking an increase of nearly 15,000 in the last year.